Applying the Science of Six Sigma to the Art of Sales and

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Language: English

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Linh is a co-author of two itSMF books: "Global Best Practices for IT Management" and "Six Sigma for IT Management." Six Sigma follows a structured methodology, and has definite roles for the participants. A hierarchical method for displaying processes that illustrates how a product or transaction is processed. Histograms - a bar graph displaying data in simple categories which together account for a total. Project teams are set up with a Black Belt or Green Belt leading the effort, but the project is not strategically focused and the team members cannot find sufficient time to work on the project.

Pages: 150

Publisher: ASQ Quality Press; 1st edition (November 7, 2006)

ISBN: 0873896963

I have written position descriptions for various job functions. I organized and managed a seminar related to ISO 9000 quality system requirements in the 1990's. I am also familiar with the current issue of the documents. I belong to the American Society for Quality and have since 1989. My writing has appeared in the Education Division, Management Division and Quality Auditing Division of the American Society for Quality Lean: Six Sigma. But if it raises its quality and efficiency to Six Sigma, it would reduce spending on fixes to 1%” “The plastics business, through rigorous Six Sigma process work, added 300 million pounds of new capacity (equivalent to a ‘free plant’), saved $400 million in investment and will save another $400 million by 2000” Negative quotations “Because managers’ bonuses are tied to Six Sigma savings, it causes them to fabricate results and savings turn out to be phantom” “Marketing will always use the number that makes the company look best …Promises are made to potential customers around capability statistics that are not anchored in reality” “ Six Sigma will eventually go the way of the other fads” Barrier #1: Engineers and managers are not interested in mathematical statistics Barrier #2: Statisticians have problems communicating with managers and engineers Barrier #3: Non-statisticians experience “statistical anxiety” which has to be minimized before learning can take place Barrier # 4: Statistical methods need to be matched to management style and organizational culture Barriers to implementation Reality Six Sigma through the correct application of statistical tools can reap a company enormous rewards that will have a positive effect for years or Six Sigma can be a dismal failure if not used correctly ISRU, CAMT and Sauer Danfoss will ensure the former occurs Six Sigma The precise definition of Six Sigma is not important; the content of the program is A disciplined quantitative approach for improvement of defined metrics Can be applied to all business processes, manufacturing, finance and services Focus of Six Sigma* Accelerating fast breakthrough performance Significant financial results in 4-8 months Ensuring Six Sigma is an extension of the Corporate culture, not the program of the month Results first, then culture change! *Adapted from Zinkgraf (1999), Sigma Breakthrough Technologies Inc., Austin, TX , cited: http://busterson28th.com/books/six-sigma-for-sustainability.
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