Lean Six Sigma Service Management

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Language: English

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My experience is that most organizations do not require statistics and advanced mathematics to enjoy the benefits of Lean Six Sigma. It is advisable to have Key performance result areas and key performance indicators system - kpis for effective and efficient organization. Kaizen is poorly integrated with processes and people's thinking. Y = f(X) + ε shows the inputs that must be controlled. Beer M, Nohria N (2000) Cracking the code of change. This ideology makes necessary to conduct detailed audits at all stages of work.

Pages: 239

Publisher: MASC Pty Limited (September 9, 2012)


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