Research Methodology to extend Service Quality to Six Sigma

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Language: English

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Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories. To obtain the expected value, we simply use the formulae From the table 8 above, the X2 calculated is 35.78 while the X2-tabulated at 5% significance level and at (2-1) (5-1) = 4 degree of freedom i.e. 14.9. Even though experts develop great theories, the more accurate knowledge is held by the employee, which is the one who knows each single part of the processes in depth.

Pages: 56

Publisher: Scholars' Press (December 31, 2015)

ISBN: 3639862643

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