The Executive Guide to Six Sigma Call Centers

Format: Perfect Paperback

Language: English

Format: PDF / Kindle / ePub

Size: 8.25 MB

Downloadable formats: PDF

This presentation introduces the concept of Six Sigma to managers. For example, a lawnmower either runs or it doesn't; it attains a certain level of torque and horsepower or it doesn't. The award set a national standard for quality and companies use the criteria as a management guide. It is not mean simplicity of its practical implementation. This improvement is achieved by identifying the errors or defects and then removing the causes of errors. Taking a different slant, Six Sigma "can be used strategically to enable the implementation of what I call domain-specific improvement techniques.

Pages: 172

Publisher: Robert Houston Smith Publishers (September 30, 2008)

ISBN: 1887355111

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