The Six Sigma Practitioner's Guide to Data Analysis

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Language: English

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PEMP EMM502 Contd • “TQM IS A PHILOSOPHY THAT INVOLVES EVERYONE IN AN ORGN IN A CONTINUAL EFFORT TP IMPROVE QUALITY AND ACHIEVE CUSTOMER SATISFACTION SATISFACTION” • One is the never-ending push to improve and the other is a goal of customer satisfaction • So TQM stresses on three principles. – Customer satisfaction – Employee involvement – Continuous improvement in Quality 80. The control methods may include checklists, mistake-proofing methods, statistical process controls, or any other appropriate procedures.

Pages: 424

Publisher: SPC PRESS (Statistical Process Control); 2nd edition (October 11, 2010)

ISBN: 094532071X

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